Privacy Policy

Effective Date: 30 July 2026

At Divine EFT & Wellness, your privacy matters. I understand the importance of trust, especially when you're reaching out for support with your emotional wellbeing. This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit this website, book a service or make a purchase.

By using this website, you agree to the practices outlined in this Privacy Policy.

Who We Are

Divine EFT & Wellness is a wellbeing business based in Woolgoolga, New South Wales, Australia.

We are committed to protecting your privacy and handling your personal information with care, transparency and respect.

If you have any questions about this Privacy Policy, please contact us at natalie@divineeft.com.au.

What Information We Collect

Depending on how you interact with our website, we may collect personal information, including:

  • Your name

  • Email address

  • Phone number

  • Billing and postal address

  • Information you provide when making an enquiry

  • Booking details for EFT sessions or workshops

  • Purchase information for products and gift cards

  • Information submitted through contact forms

  • Website usage information collected through cookies and analytics

You are welcome to browse our website without providing personal information. However, some features and services may require certain details to be provided.

How We Collect Your Information

We collect information when you:

  • Contact us through our website or by email

  • Book an EFT session or workshop

  • Purchase a product or digital gift card

  • Subscribe to receive updates or newsletters

  • Complete a contact form

  • Browse our website

Confidentiality & Duty of Care

All sessions with Divine EFT & Wellness are treated as confidential. Information shared during sessions will not be disclosed to others without your consent, except where disclosure is required or permitted by law, or where there is a serious concern about the safety or wellbeing of you or another person.

As a mandatory reporter, Natalie has a legal obligation to report certain concerns relating to the safety, welfare and wellbeing of children where the relevant legal threshold is met. Information may also need to be shared where there is a serious and immediate risk of harm to you or another person.

Where possible and appropriate, you will be informed before information is disclosed. However, there may be circumstances where information must be shared without your consent to meet legal or safety obligations.

Any information disclosed will be limited to what is reasonably necessary to address the safety, wellbeing or legal concern. 

How Your Information Is Used

Your information is only used for purposes that help us provide our services and improve your experience.

This may include:

  • Responding to your enquiries

  • Managing bookings and appointments

  • Processing purchases and payments

  • Shipping orders for the Divine EFT Tapping Teddy

  • Delivering digital gift cards

  • Providing customer support

  • Improving our website and services

  • Sending newsletters or marketing communications if you have chosen to receive them

We will never sell or rent your personal information to third parties.

Payments

Payments made through our website are processed securely using trusted third-party payment providers.

Divine EFT & Wellness does not store your credit card or payment details.

Cookies & Website Analytics

Like many websites, we use cookies and website analytics to help us understand how visitors use our website and to improve your browsing experience.

Cookies may collect anonymous information such as:

  • Pages visited

  • Time spent on the website

  • Device type

  • Browser information

You can choose to disable cookies through your web browser if you prefer.

Third-Party Services

To help us provide our services, we may use trusted third-party providers, including:

  • Squarespace

  • Stripe

  • PayPal (if available)

  • Google Analytics

  • Email marketing platforms

These providers manage your information according to their own privacy policies.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we do our best to keep your information secure, no online system can guarantee complete security.

Accessing or Updating Your Information

If you would like to access, update or correct the personal information we hold about you, please get in touch.

We'll do our best to respond promptly and in accordance with Australian privacy laws.

Marketing Communications

If you've subscribed to receive updates from Divine EFT & Wellness, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Changes to This Privacy Policy

From time to time, this Privacy Policy may be updated to reflect changes to our services, website or legal obligations.

The most current version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Divine EFT & Wellness
Woolgoolga, NSW, 2456
Australia
Email: natalie@divineeft.com.au